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Location : Name Chelsea Foyer
Job Locations US-NY-Manhattan
As a member of a multidisciplinary team, The Case Manager is responsible for providing a full array of counseling, case management, advocacy services and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults who are preparing to transition into independent living once gaining job training, employment, and educational and life-skills competencies.   Reports To:                        Social Work Supervisor, The Chelsea Foyer   Location:                            202-212 West 24th Street, New York, New York 10011   Hours:                 40 Hours/Week; Non-Exempt   Major Duties: - Oversee the diverse case management needs of approximately 14 young people experiencing homelessness funded through DOHMH. - Provide direct service, including individual counseling to residents a minimum of twice a month on site. - Work with residents to develop and implement individualized action plans and goals based upon their specific service needs. - Identify appropriate resources to assist young people on their journey to living independently.  - Insure that residents are meeting the expectations of their contract and support them as they develop life and work skills. - Responsible for assisting residents develop healthy and appropriate recreational and social skills, budget management, etc. - Ensure residents compliance with all program policies and procedures. - Diffuse potential crisis situations and take appropriate action in resolving crises. - Assist young people with developing family or any other permanent connection with caring adults.    - Provide advocacy and referral to entitlements, shelter, legal assistance, medical and other emergency needs, as well as referrals for on-going needs such as education, vocation, employment, health and mental health. - Be available to escort residents to appointments pertaining to their action plan, i.e. housing, employment, education, health - Participate in regularly scheduled program fire drills.  This requires having to climb five flights of stairs to ensure the evacuation of all 40 units and shared spaces. - While on shift alone, or with other staff, be able to work through emergencies, which place the participants and other staff members at risk.  Such emergencies include but are not limited to fires, gas leaks, earthquakes, power loss, city wide emergencies, etc.  This work includes communicating with security, staff and residents what the emergency is and what actions need to be taken.  Evacuating all 5 residential floors (40 units total) including the shared spaces on the main floor and the cellar.  Assisting security with identifying that all participants and staff have been evacuated to the proper emergency meeting points. - Be able to work shifts by oneself as scheduled on evenings, weekends, and holidays - Work with security staff to ensure that only appropriate visitors remain in the residence during designated visiting hours assuring the safety of residents. - Responsible for writing progress notes as well as keeping appropriate case records and maintaining accountability to government funding sources.  This involves completing progress notes on the program database ETO (Efforts to Outcomes), or other such city databases (MAVEN), as well as additional specific documentation in a timely manner.  - Responsible for intake of future NY/NY3 residents, which includes conducting interviews and providing orientation to NY 3 youth applying to the Foyer on a regular basis. - Responsible for providing aftercare services for one year to all NY/NY 3 residents moving on from the Foyer, including contact by phone/email and/or in person on a quarterly basis. - Responsible for collaborating with program staff and staff from the various programs in which the residents participate in or are referred to. - Participate in casework, supervisory, staff meetings, and staff trainings. - Represent the program and organization in external meetings that would provide resources, opportunities to network with other providers, etc. - Participate in meeting with DOHMH contract manager when site visits are conducted and provides information and/or feedback for follow up if a corrective action plan is necessary.   - Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture. - Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. - Perform other duties as assigned.   Qualifications: - Bachelor’s Degree Required.  Two years of successful experience providing residential services to at-risk youth (including LGBTQ) in areas of assessments, individual and group counseling and development and implementation of ISPs. - History of successful collaboration with other community based agencies and organizations to enhance services for vulnerable youth, as well as experience working with City systems. - Must be able to communicate clearly and advocate on behalf of residents. - Flexible hours to insure access and availability.  Some weekends and evenings. - Must have a clear understanding of the needs of young adults experiencing homelessness and a sensitivity to ethnic and cultural differences, and an understanding of the needs of the LGBTQ community. - Must have a commitment to work from a strength based, youth and family development and trauma informed perspective. - Excellent crisis intervention, advocacy and problem solving skills. - Must have excellent written and verbal communication skills to maintain required documentation. - Must be able to provide first aid.  
Location : Name Government and External Relations
Job Locations US-NY-New York
Title: COMMUNITY RELATIONS MANAGER (BRONX)   Reports to: VICE PRESIDENT OF GOVERNMENT AND COMMUNITY RELATIONS   Hours: Full-Time, 35 hours, Exempt   Job Summary: Good Shepherd Services is seeking a Community Relations Manager (Bronx) to join the Department of Government and Community Relations. The Government and Community Relations Department manages and implements an advocacy-driven strategy focused on issues that affect children and families living in New York City’s most under-resourced neighborhoods. The Community Relations Manager reports to the Vice President the Government and Community Relations and will work collaboratively with the Community Relations Manager (Brooklyn), Public and Advocacy Manager, and the Bronx Vice Presidents.  The Manager will be responsible to contribute to the day-to-day operation of the identified program by: help develop and maintain a parent or advisory group; cultivating relationships with other community groups and stakeholders to collaborate around meeting community needs; and joining and/or creating a network of resources by serving on community district committees, attending local school meetings and events, and building relationships with local businesses and faith-based groups. The Community Relations Manager is focused on building connections using an engaging, and enthusiastic communication style to enhance Good Shepherds presence in communities it supports and to elevate participants and community voice.   Major Duties:          - Support program managers in the implementation of community outreach program initiatives, including providing event support, identifying community stakeholders to assist in planning and events, recruiting volunteers, and coordinating their participation.  - Coordinate communications activities, including updates to toolkits and internal resource materials and where appropriate, supporting social media and external communications efforts.  - Work closely with the Department of External Relations to capture stories of program events for internal and external use and the Grants Department to provide input on community partnerships for grant proposals. - Work closely with Community Engagement staff throughout the agency to build relationships with community stakeholders and ensure coordination of outreach to partners.  - Conduct outreach to the community to build strong relationships with residents, businesses, and community agencies providing services within the Good Shepherd Services program neighborhoods located in the Bronx.  - Represent the agency at all relevant community meetings (Community Board meetings, Precinct Community Council, and Tenant Association meetings) to develop partnership and organization linkages.  - Work in collaboration with the Vice President of Government and Community Relations on implementing the findings of the Strategic Implementation Team with a focus on the Advocacy and Community Relations direction of the agency’s strategic plan.  - Identify and maintain up-to-date information on key community issues and trends impacting children, youth, and families. - Perform other duties as assigned.  Qualifications:   - High school diploma required with minimum of two years’ experience in community relations or community organizing in the Bronx. - Experience in building partnerships in the community, focused on promoting the visibility of organizations throughout the community and its stakeholders.  - Strong organizational, written, and verbal communication skills. - Excellent attention to detail, creative and the initiative to solve or anticipate problems. - Experience working with youth and families on advocacy-related issues. - Strong interpersonal skills and ability to work as part of a team. - A passion for and commitment to mission-based work and social change, especially in the areas of children, youth, and families. - Demonstrated ability to perform effective community outreach and mobilize community efforts. - Ability to utilize various social media platforms. - Ability to travel is required. - Ability to work highly flexible schedule that includes late evenings, weekends, and holidays. - Ability to work comfortably in a fast-paced environment where colleagues are not co-located in the same office.   
Location : Name Government Contracts & Philanthropy
Job Locations US-NY-New York
Title: GOVERNMENT CONTRACT IMPLEMENTATION MANAGER   Reports to: Vice President, Compliance, Risk Management and Government Contracts     Location:305 Seventh Avenue, New York, New York 10001                   Hours:35 Hours/Week; Exempt   Job Summary: The Government Contract Implementation Manager is responsible for all aspects of contract development and management for 20-30 government funding streams for Elementary and Middle School Programming.   Major Duties: - Serve as the primary liaison between funder contract oversight staff and GSS program/support departments - Share contract mandates and expectations with program and support staff (e.g., Finance and Program Evaluation and Planning Departments) upon award - Prepare workscopes with program staff and ensure timely submission of all procurement documents - Monitor and ensure timely contract registration - Gather information, review and submit all reports; obtain fiscal reporting when it coincides with program reports - Coordinate and respond to all audit related activities by government agencies including Performance Evaluation rebuttals, site visits and corrective action plans. - Monitor compliance with key deliverables, in coordination with PEP, and coordinate with government agencies as necessary. - Respond to inquiries from funders - Address funder-related challenges in coordination with program staff, including but not limited to advocating for changes to workscopes, contractual mandates and budgets; draft programmatic justification for budget modifications as needed - Prepare contract related correspondence and reports requested by government agencies or in response to policy regulations or changes. - Prepare and submit city, state, and federal discretionary/ legislative funding requests - Obtain, maintain and renew appropriate required licenses and certifications including but not limited to SACC, Summer Camp, Adoption, and Residential Operating Certificates. - Prepare rate applications in coordination with the Finance Department. - Participate in system-wide advocacy efforts (e.g., attend coalition meetings, support advocacy activities) - Ensure appropriate close-out when contracts end - Prepare program related information for the agency audit - Assist the Grants team with competitive renewals - Prepare requests to elected officials for funds - Maintain required lobbying documentation and coordinate submissions to public commissions as necessary - Manage contract related information on agency databases, electronic, and hard copy files - Attend regular meetings, relevant conferences, trainings and workshops - Perform other duties or special project work as assigned Qualifications: - Bachelor’s degree required. - Two years of professional writing (e.g., fundraising, government contract composition, Journalism, public relations, etc.) or project management experience preferred. - Capability to transition easily between working independently with a high degree of self-initiative and contributing as part of a team. - Must be self-motivated, detail and deadline oriented with a demonstrated competence in verbal, written, organization prioritization skills. - Strong interpersonal skills; capable of working comfortably with a variety of individuals at all levels, internal and external to the organization. - Proficient in Microsoft Word and Excel required; familiarity with fundraising databases (e.g., Raiser’s Edge) highly desirable.
Location : Name FFC Foster Care Services
Job Locations US-NY-Bronx
Title:                     FAMILY TEAM CONFERENCE FACILITATOR, TFFC Reports To:          Program Director of Special Services and Model Fidelity, TFFC   Location:            7 West Burnside Avenue, Bronx, NY 10453   Hours:                 35 Hours/Week; Non-Exempt   Job Summary:  The Family Team Conference (FTC) Facilitator is responsible for facilitating FTCs on a full-time basis. FTCs are meetings designed to bring all parties involved in a child’s life together (Parents/Foster Parents, Child, Attorneys/Social Workers, etc.) to discuss case planning issues related to the child’s placement. This includes required preparation work with GSS Case Planners and Supervisors (GSS), planning for space and supplies needed for each meeting-whether in person or virtual, and completion of required paperwork after the meeting concludes. The Facilitator ensures the meeting runs smoothly, creates an environment that is conducive to open communication, remains focused on the issues of permanence, safety and well being of the child, and assists the group in reaching consensus about the plan.   Duties of Successful Facilitator/Case Planner:   - Cases are shared with other Facilitator and provides updates to develop and maintain monthly FTC calendar so it may be accurately reflected within the dashboard. - Oversee documentation and timeliness of submission by FTC Facilitator consultants. - Prepares for conferences by meeting with Case Planners/Supervisors, reviewing last FASP and Progress notes and/or attending Permanency Team Conferences on upcoming cases for review. - Prepares for conferences by reserving space, or virtual platform, maintaining supplies and notifying reception staff of meetings planned. - Facilitates Conferences on the dates/times assigned. - Completes FTC Summary Form and distributes timely at end of each conference. - Completes any required forms/paperwork necessary to document conference and maintain statistics for tracking and quality improvement purposes. - Maintains/expands professional skills by attending ongoing training when available and required. - May represent Agency at ACS and other outside meetings relevant to the FTC initiative. - Participates in group and individual meetings with GSS staff on FTC related topics to help ensure quality and compliance with the FTC model. - Other duties as assigned.   Qualifications of  Facilitator/Case Planner: - Bachelor's Degree (Psychology; Social Worker or relevant field) with two years related experience  and/or Child Welfare experience - Master's Degree is Social Worker is preferred - Excellent organization skills. - Solid knowledge of foster care system and regulations. - Belief in the group process and ability to relate to engage difficult clients/respect all points of view, serve as a role model, assist groups to find creative solutions and to develop appropriate service plans. - Capable of allowing group decisions to be reached by facilitating rather than directing. - Able to work with many different levels of staff. - Good written and verbal skills necessary. - Bilingual English/Spanish preferred. - Must have a commitment to work from a strength based and/or youth development perspective.   General Requirements:  All staff is expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.  
Location : Name Chelsea Foyer
Job Locations US-NY-Manhattan
As a member of the multidisciplinary team, the Mental Health Specialist provides clinical and therapeutic counseling services to residents of the Edwin Gould Academy and Chelsea Foyer, innovative residential and vocational programs for young adults who are preparing to transition into independent living. The Clinical Social Worker participates in the Sanctuary Model of care to insure trauma-sensitivity to all residents.    Reports To: Program Director, The Chelsea Foyer    Location: 202 West 24th Street, New York, NY 10011   Hours: 17 Hours/Week; Exempt   Major Duties: - Provides therapy: individual, group, and family counseling, using agreed-upon models. - Facilitates regular psychoeducational groups to residents on a broad range of topics - Functions as a member of the multidisciplinary team. Participates in Case Review Meetings, Service Plan Reviews, Interdisciplinary Conferences, Roundtable Discussions, Seeking Out Solutions, and other meetings. - Facilitates self sufficiency work, and in collaboration with other team members, arranges for wrap-around services in the community as needed. - Collaborates with interdisciplinary team to brainstorm long term, and provides clinical support. - Learn and use the Sales Force database system to document all case information within given time parameters. - Supports the Sanctuary model of trauma informed care. - Effectively uses and practices the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the program to create a non-violent and trauma-sensitive culture. - Promotes and models the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. - Integrates the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. - Perform other duties as required.   Qualifications: - Master’s degree in Social Work (LMSW), Mental Health Counseling (LMHC) and CASAC T - Clinical work with youth and families required, including crisis management. - Must have a clear understanding of the needs of young adults experiencing homelessness and a sensitivity to ethnic and cultural differences, and an understanding of the needs of the LGBTQ community. - Must have the ability to communicate with staff on all levels. - Demonstrated competence in verbal, written, organizational, and prioritization skills. - Capability to transition easily between working independently with a high degree of self-initiative and contributing as part of a team. - Excellent crisis intervention, advocacy and problem solving skills. - Must have a commitment to work from a strength-based, youth development and trauma-informed perspective.
Location : Name North Bronx Family Service Center
Job Locations US-NY-Bronx
The Social Work Supervisor provides clinical supervision to designated staff to ensure that casework and case management practices meet expected standards of professionalism and that the social service program complies with agency policies and contractual commitments.   Reports to:    Program Director, NORTH BRONX FAMILY SERVICE CENTER   Location:        2190 University Ave.  Bronx, NY 10453   Hours:             35 hours, Exempt   Major Duties of Social Work Supervisor: - Works very closely with Program Director on general functioning of the prevention program. - Supervise, train and evaluate staff, and students around casework, group work, home visits and advocacy. - Maintain intake, supervisory and casework logs. - Review workers FASP’s, case recording and PROMIS/statistical recording. - Schedule, facilitate and/or participate in required conferences with families, community partners and ACS using the FTC Model, when needed. - Monitor to ensure that FTCs are completed within the timeframes and appropriately documented. - Accompany workers on home visits, as needed. - Evaluate individual worker’s training needs. - Conduct evaluation and annual staff performance reviews. - Collaborate, coordinate, and integrate Prevention families with other GSS programs, where appropriate. - Liaison with ACS on-site monitor. - Encourage the creation and implementation of any new service. - Coordinate intakes and case assignments. - Monitor opening process for ADV cases. - Participate in Service Termination Conferences. - Participate in staff hiring. - Represent the program/agency at appropriate external and internal meetings. - Participate in 24 hour on-call coverage. - Implement and integrate the principles and procedures of Solution Based Casework: assessment, family and individual level outcomes, action plans and documentation and celebration. - Facilitate case consultation and offer support and guidance to ensure staff are adhering to the tenets of SBC. - Integrate the practices of SBC into every supervisory session - Participate in continued SBC training, coaching and the SBC certification process. - Any other duties, where appropriate.   Qualities Sought: - Highly motivated and can inspire others. - Advocates prevention principals {empowerment, respect, service, education and empathy}. - Works to create and support a respectful environment. - Creates, embodies and supports a learning environment. - Effective and creative problem solver, with good intuition and common sense. - Guides staff toward clear program expectations. - Keeps staff informed and encourages open communication - Guides staff through change efforts. - Creates challenging work assignments for staff. - Offers and receives feedback in a strength-based and constructive manner. - Dedicated to being a team player and active contributor to the achievement of the vision and mission of the program. - Energetic, empathic, honest, genuine, professional, creative and committed to making a difference with the families, community, program and agency.   Qualifications:          - NYS LMSW required. - 3 years experience in child welfare setting required. - Must be available to work two evenings each week. - Must have at least 2 years supervisory experience post MSW.  - Must have a commitment to work from a strength based and/or youth development perspective. - Basic computer skills; Microsoft and Outlook. - Knowledge of Connections and PROMIS a plus.   Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!   General Requirements: All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.   Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.  We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. 
Location : Name Marian Hall
Job Locations US-NY-New York
We are looking for a dynamic and compassionate Youth Development Counselor to work alongside other team members to provide 24 hours supervision, structure and guidance to the residents of a female adolescent Youth residential facility. The Youth Development Counselor works with participants and their families to create a therapeutic milieu in which each participant is able to reach their potential and learn socially appropriate behavior, homemaking skills and develop their individual skills and abilities. Seeking Candidates for Evening; Weekend and Overnight Shifts!   Reports to: RESIDENTIAL LIFE SUPERVISOR, EUPHRASIAN RESIDENCES   Location: 337 E. 17th Street, New York, NY 10003   Hours: 40 Hours/Week; Non-Exempt (Day, Evening and Overnight Shifts-Weekends)     Major Duties: - Ensure the whereabouts and safety of participants at all times - Plan, lead and engage participants in a range of program activities including recreational activities, family activities, tutoring, cultural events, and special activities for evenings or weekends. - Escort participants to and from court, school, medical, pre-placement visits to other agencies, family/sibling visits, and other various appointments - Monitor participants’ school performance, including homework assistance and tutoring. - Supervise and record participant medical needs and follow-up on recommendations. - Attend teacher/social worker update meetings. - Maintain documentation logs of daily activities, progress notes and critical events.   - Complete assessments and reports for presentation at team meetings. - Attend all mandatory meetings and trainings. - Participate in multi-disciplinary meetings. - Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture. - Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. - Perform other duties as assigned. Qualifications: - High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.  - Must have excellent written, organizational, and prioritization skills. - Ability to transition easily between working independently with a high degree of self-initiative and contributing as part of a team. - Valid Driver's License required   - Participate in creating a safe and therapeutic milieu. - Effective in conflict resolution and crisis intervention techniques and practices. - Must be able to successfully complete state mandated crisis intervention training, and perform physical restraint of a resident. - Must be able to successfully complete state mandated medication administration training.  - Must be flexible to work evening, overnight, weekend and holiday hours.  - Must have a commitment to work from a strength-based, youth and family development and trauma-informed perspective. - Bilingual – Spanish preferred    Additional Qualifications:  - Must be able to successfully complete state mandated crisis intervention training within two months of hire - Must successfully complete a pre-hire physical ability test. - Ability to perform physical restraint of youth using approved restraint procedures. - Must be capable of sustained physical exertion and have no limitations on ability to engage in necessary physical intervention activities including but not limited to: standing, twisting, turning, kneeling, and supporting a participant’s body weight.
Location : Name East 17th Street
Job Locations US-NY-New York
Good Shepherd Services is seeking a results-driven, energetic, and compassionate team player who will exercise bold leadership overseeing our Residential program for adolescent girls. In the context of youth-centered, family-focused practice to promote permanency, safety, and well-being, and reduce length of stay in Foster Care, the Program Director will maintain effective delivery of services consistent with agency philosophy and policy, COA as well as with the city and state mandates.   The Program Director will continuously monitor and assess program strengths and opportunities and have a strong working collaboration across all departments within the program, support departments, and external entities such as ACS and OCFS. He/She will develop and apply strategies and bring innovation to assure program performance measures are met, elevating best practices in the program and utilize clinically sound, trauma-informed, evidence-supported/based therapeutic modalities. The Program Director will work closely with the Day Program Director and Social Services team to ensure services and documentation are being fulfilled and consistent with Good Shepherd Services’ philosophy and within city and state mandates. He/She is responsible for the overall good functioning of the Residential Life program. He/She will lead his/her team to be responsive to the needs of the youth, family and program in collaboration with the Residential Life leadership.    REPORTS TO: Division Director, Child Welfare Residential programs LOCATION:     337 East 17th Street, New York, New York 10003 HOURS:       35 Hours/Week (evening hours); Exempt Our superstar Candidate: - Passionate about providing high quality services to youth in child welfare - A lifetime learner, continuously developing your clinical skills - Dedicated to modeling strength-based, trauma-informed practice with staff and youth - Committed to providing high quality supervision with a coaching and growth mindset - Focused on developing all levels of staff - Strong focus on performance management in order to ensure program regularly exceeds expectations - Possess cultural humility and a commitment to the Good Shepherd Services mission, vision and values Program Director Major Duties: - Oversee and monitor the creation and implementation of a therapeutic program milieu by integrating Child Welfare initiatives, trauma-informed practices, and evidence-informed models to ensure on-going development, fidelity and adherence of these best practices (including Families First, Medicaid Managed Care, Sanctuary, Integrated Treatment Model, Youth and Family Development, Preparing Youth for Adulthood, and other trauma informed models) - In conjunction with the Day Program Director, hire, train and directly supervise the Residential Life team to ensure a safe, functional treatment milieu; responsible for the development and retention of staff - Assist with stabilization, respite and crisis management and facilitate on-call services throughout the evenings and weekends, when necessary - Participation in (or facilitation of) inter-disciplinary team, program planning meetings and other relevant meetings to assure robust integration of residential delivery in the therapeutic milieu - Collaborate closely with Senior Director of Clinical and Social Services to ensure maintenance of census, intake process and overall social services delivery - Meet regularly with Health Services, Social Services, DOE staff, Sanctuary, ITM and other related departments to ensure overall integration and effectiveness - Ensure all City and State mandates and regulations are communicated to and followed up by all team members. - Respond to significant incidents and collaborate with the GSS Compliance Department, Human Resources,ACS Office of Shared Response and OCFS Justice Center on necessary measures to assure adequate response and oversight. - Ensure that mandated paperwork and recordkeeping remains in compliance with ACS, OCFS, Human Resources, Compliance Risk Management and GSS Program Evaluation and Planning Dept. - Collaborate closely with Division Director and Residential Leadership team to ensure close communication and collaboration between all disciplines within the team. Responsible for effective and efficient use of resources, including regular monitoring of the budget in collaboration with the Division Director. - Communicates and collaborates effectively with GSS peer and support departments (e.g., Development, Finance, Government Contracts, Human Resources, IT, Program Evaluation and Planning and Training) - Participate with Program Evaluation and Planning Department (PEP) in fulfillment of the program evaluations processes, including documentation/collection, development and monitoring of program data in Connections and outcomes. - Lead the implementation of the Sanctuary Model of trauma-informed practice and other models within the Residential programs. - Encourage and advance the use of the Sanctuary Model tools: safety plans, community meetings, psycho educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the program to create a non-violent and trauma sensitive culture - Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into the daily practice to ensure quality care and an effective work environment - Utilize Sanctuary Model principals in the supervisory practice. - Perform other duties as assigned. Program Director Qualifications: - Master's in Social Work ; Psychology; and/or relevant field preferred - New York State LMSW or LMSW preferred (but not required) -   Experience working with adolescents and their families in residential setting required. - Child Welfare experience preferred - Minimum of 5 years supervisory experience with exceptional managerial skills. - Seminar in Field Instruction (SIFI) preferred. - Bilingual English/Spanish preferred. - Excellent interpersonal, communication and writing skills required. - Exceptional organizational skills with a key attention to detail required. - Must be a team player with strong people skills that promote a collaborative work environment. - Knowledge of New York State Department of Social Services and NYC ACS/OCFS regulations helpful - Knowledge of HR compliance and risk management - Experience with CNNX (Connections) and other industry supported tracking systems helpful.   - Computer proficiency, particularly with MS Office. - Proficiency in managing multiple priorities and achieving project deadlines, while maintaining flexibility and adjusting priorities as needed. - Must have a commitment to work from a trauma-informed, strength-based and youth and family development perspective. - Ability to complete and maintain certification in the program’s chosen behavior management/de-escalation method. - Flexibility to (two/three) evenings a week until 8pm. 
Location : Name East 17th Street
Job Locations US-NY-New York
Good Shepherd Services is seeking a results driven, energetic, and compassionate team player who will exercise bold leadership as the Director of Clinical & Social Services. In the context of youth-centered, family-focused practice to promote safety, permanency and well-being, the Director of Clinical & Social Services will work alongside a multi-disciplinary team to direct and manage efficient case management and clinical services throughout a 46 bed, 24/7 Hard-to-Place adolescent female Rapid Intervention Center and Group Residence.   The Director of Clinical & Social Services will continuously monitor and assess program strengths and opportunities and have a strong working collaboration across all departments within the program, support departments, and external entities such as ACS and OCFS. The person will develop and apply strategies and bring innovation to assure program performance measures are met, elevating best practices with the programs and utilize clinically sound, trauma-informed, evidence-supported/based therapeutic modalities. The Director of Clinical & Social Services will ensure services and documentation are being fulfilled and consistent with Good Shepherd Services’ philosophy and within city and state mandates. The person is responsible for the overall Social Services Department including social work, psychiatry/psychology, art therapy, case planning, educational, and mentoring services. The Director of Clinical & Social Services will lead the team to be responsive to the needs of the youth, family and program and demonstrate strong committed to working alongside the Director of Residential Life to fulfill the goals and objectives of the program and to implement the agency’s strategic directions and mission. The Director of Clinical and Social Services will oversee the clinical and social services implementation and quality coordination of 17th streets transition to Medicaid Managed Care.   Title: Director of Clinical & Social Services, 17th Street Residential Programs   Reports to: Vice President, Youth & Family Well-Being   Location: 337 East 17th Street, New York, New York 10003   Hours: 35 hours/week; Exempt   Major Duties:  - Integrate high-quality social service practice, utilizing trauma-informed evidence-based and evidence-informed models and ensure on-going development, fidelityand adherence to these best practices within the social service department throughout the Rapid Intervention Center and Group Residence.  - Ensure all City and State Social Services mandates and regulations are communicated to and followed up by Social Services Supervisor and Case Planning departments. - Coordinate intake efforts within the department 24/7, structuring and supporting arotating on-call schedule.  - Promote permanent connections, including reunification, foster boarding home placement, adoption and alternative permanent living arrangements. - Directly supervise the Assistant Director of Social Services, Team of Social Workers, Art Therapist, Psychiatrist, Psychologist and MST Team. - Oversee that mandated paperwork and recordkeeping remains in compliance with ACS, OCFS and GSS Program Evaluation and Planning Dept and Medicaid Managed Care. - Assist with stabilization, respite and crisis management and provide on-call services throughout the evenings and weekends, when necessary.  - Ensure 17th street is complying with and maximizing efforts related to Medicaid Managed Care throughout The Social Services Department. - Liaison with Senior Quality Coordinator regarding Medicaid Managed Care for 17th street Programs including any Medicaid workgroups. - Facilitate rich and robust program treatment team meetings and all other relevant meetings to assure integration of social services within the overall therapeutic milieu.  - Provide ongoing support and collaboration to the Social Services team and Residential Life Director and Supervisors regarding systemic, case work and clinical issues. - Promote a Family Systems approach within 17th street programs - specifically in Treatment Team and in supervision with Social Workers and the Assistant Director of Social Services. - Participate with Program Evaluation and Planning Department (PEP) in fulfillment of the program evaluations processes, including documentation/collection, development and monitoring of program data in Connections and outcomes. - Perform other duties as assigned.   Qualifications: - LCSW or equivalent credentials required. Significant experience in child welfare working with youth in residential setting and their families.  - Minimum of 5 years supervisory experience with exceptional managerial skills.  - Seminar in Field Instruction (SIFI) preferred - Bilingual English/Spanish preferred - Excellent interpersonal, communication and writing skills required. - Exceptional organizational skills with a key attention to detail required. - Must be a team player with strong people skills which promotes a collaborative work environment. - Must have a strong working knowledge of standards of practice within ACS and OCFS child welfare system and Medicaid Managed Care. - Must have strong expertise in CNNX (Connections) and other industry supported tracking systems.  - Computer proficiency, particularly with MS Office.  - Proficiency in managing multiple priorities and achieving project deadlines, while maintaining flexibility and adjusting priorities as needed.  - Must have a commitment to work from a trauma-informed, strength-based and youth and family development perspective. - Ability to use public transportation to travel throughout New York City.
Location : Name East 17th Street
Job Locations US-NY-New York
This position serves to carry out tasks to facilitate the successful implementation, staff coaching and training of the Integrated Treatment Model throughout the 17th St residential program(s). The ITM Coach shall work closely with the ITM Director to assure model fidelity, program development and integration.   Reports to: Director of Integrated Treatment Model for MST/FIT   Location: 337 East 17th Street, NY, NY  10003   Hours: 35 hours/Fulltime   Major Duties: - Participates in training and efforts that develop expertise in ITM - Maintain ongoing communication with Director of ITM Director to ensure optimal model implementation - Collaborates with residential staff and management, under the direction of the Director of Integrated Treatment Model, to assess needs and plan for all trainings - Provide technical assistance and training of ITM treatment to all milieu staff as well as refreshers - Observation, coaching and monitoring of staff, offering specific interventions and strategies - Reviewing incidents and help create behavioral plans to meet the needs of individual youth - In collaboration with Performance Evaluation and Planning Department, collect relevant data and ensure appropriate analysis and dissemination - Remain informed about trends in this field and use this information to collaborate on a vision of the changes and improvements needed - Attend all mandatory program and agency meetings - Effectively schedules self to carry out work during traditional and non-traditional work hours including some evening/weekends and on call to provide role modelling training to all staff - Other duties as assigned   Qualifications: - Associate’s Degree, required; Bachelor’s Degree in Social Work, Psychology or related field preferred - 3 years experience working within a residential setting required - Knowledge and experience in Child Welfare, preferred - Experience in the development and running of groups, preferred - Proven ability to train staff at varying professional levels - Demonstrated ability to work independently - Demonstrated strong interpersonal skills, required - Knowledge of Cornell TCI and/or Safe Crisis Management, preferred - Excellent written and oral communication skills, required - Demonstrated administrative skills; Computer proficiency, particularly with Microsoft Word and Excel - Bilingual Spanish, ideal - Must have commitment to work from a strength based and/or youth development perspective - Must have a commitment to GSS models of practice including Sanctuary and ACS principles to promote permanency, safety and well-being
Location : Name East 17th Street
Job Locations US-NY-New York
The Substance Abuse Specialist (Social Worker/LMSW) assesses new intakes for substance abuse, provides individual and group counseling, education, prevention and referrals to outside resources as well. The Substance Abuse Specalist will provide clinical expertise to the treatment team and others on the matter of substance abuse and treatment and recovery. Social Service delivery is to be consistent with Good Shepherd Services Philosophy, the function and tasks of the RIC (Rapid Intervention Center) and Marian Hall Group Residence and within any city and state mandates.   Reports To:     Senior Director of Clinical and Social services   Location:       337 East 17th Street, NY, NY 10003   Hours:        35 hours/ Fulltime   Major Duties: - Perform intake and assessment interviews to determine substance abuse treatment needs. - Provide short term substance abuse counseling; individual, group and family counseling. . - Function as member of multidisciplinary treatment team. Participate in Family Team Conferences. - Participate in meetings both weekly and as needed with youth development staff, school and other staff for case collaboration and planning. - Arrange for substance abuse referrals. - Develop and maintain linkages with a broad range of substance abuse treatment providers and other appropriate resources in the community. - Develop protocols for prevention, assessment and treatment of substance abuse issues on behalf of all youth in need. - Identify substance abuse needs and determine service intervention for participants with identified substance abuse issues in collaboration with social worker and multidisciplinary team. - Provide substance abuse information and education to the multidisciplinary team. - Assist with case management and maintain mandated paperwork and recordkeeping in compliance with ACS, OCFS and GSS PEP Department. - Effectively use and practice the Sanctuary Model tools within job scope and promote and model the seven Sanctuary Model commitments to create a nonviolent and trauma-sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. - Perform other duties as assigned.   Qualifications: - Master’s degree in Social Work and licensure ( New York State LMSW) required. - LCSW preferred - CASAC eligible - Experience working with adolescents and families required; foster care/ACS experience preferred. - Knowledge of and experience working within substance abuse treatment/service environment required. - Knowledge of and experience in family systems/dynamics and multicultural considerations of families. - Demonstrated competence in verbal, written, organizational, and prioritization skills. - Capability to transition easily between working independently with a high degree of self-initiative and contributing as part of a team. - Excellent crisis intervention, advocacy and problem-solving skills. - Ability to work a flexible schedule including some evenings, weekends and holidays. - Must have a commitment to work from a strength-based, youth development and trauma-informed perspective. - Must have a commitment to GSS models of practice including Sanctuary and ACS principles to promote permanency, safety, and well being.
Location : Name East 17th Street
Job Locations US-NY-New York
MST-FIT (Multisystemic Therapy – Family Integrated Transitions) is an intensive family and community-based treatment that addresses the multiple determinants of serious antisocial behavior. MST strives to promote behavior change in the youth’s natural environment, using the strengths of each system to facilitate change. Treatment is initiated for the youth and family while the youth is still in placement (a 46 bed adolescent female Rapid Intervention Center and Group Residence). It is an adaptation of traditional MST Therapy designed to promote successful integration of the youth back into the community post placement. The MST-FIT Therapist will ensure that these services adhere to the model’s specifications while employing the MST-FIT model throughout treatment.   Reports to:    Supervisor of Multi  Systemic Therapy- Family Integrated Transitions (MST- FIT)   Location:         337 East 17th Street, NY, NY  10003   Hours:             35 hours/Fulltime   Major Duties: - Conduct MST-FIT assessment including review of referral information, identifying and engaging key participants, identifying systemic strengths and weaknesses, and developing an analysis of the fit of problem behaviors within the ecological context. - Engage primary caregiver and other key participants, including staff at the designated placement (Rapid Intervention Center and Group Residence) in active change-oriented treatment by identifying and overcoming barriers to engagement. - Support facility staff with the implementation of Dialectical Behavioral Therapy and other treatments. - Implement a problem conceptualization, treatment planning, intervention implementation and outcome review and strategy revision procedure using the MST analytical process. - Maintain clear and concise documentation of treatment (weekly case summaries). - Provide clinically effective, family-based intervention designed to promote responsible behavior. - Work with family members establishing clear goals and actively work towards goals by focusing on solutions. - Collaborate with all relevant systems and key participants within each system to ensure their buy-in and cooperation throughout MST-FIT treatment. - Provide necessary referrals for families in need of housing, health, mental health or services. - Complete written psycho-social assessment of participants and family/ significant others. - Participate in weekly interdisciplinary Treatment team meetings, case conferences, department meetings and program events. - Attend mandatory clinical supervision, consultation, and training sessions. - Ability to have a rotating on call schedule (evenings/ weekends). - Participate with Program Evaluation and Planning Dept (PEP) in fulfillment of the program evaluation processes, including documentation/collection, development, and monitoring of program data in Connections and outcomes. - Maintain mandated paperwork and recordkeeping in compliance with ACS, OCFS and GSS PEP Dept. - Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-education groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a nonviolent and trauma sensitive culture. - Promote and model the seven Sanctuary Model commitments to create a non-violent and Trauma sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. Qualifications: - Master’s degree in clinical or counseling Psychology, Social Work, or a related subject area required, license required within 6 months of hire (examples: LMSW, LCSW, PhD, PsyD, LMFT, LMHC). - Ability to be flexible to provide emergency coverage when needed (e.g., conduct home visits, attend court hearings, etc.) - Bilingual English/Spanish preferred. - Must demonstrate competence in written, verbal, organizational, and prioritization skills. - Must have the ability to work a flexible schedule when needed including some evenings, weekends and holidays. - 24 hours/7 days availability (on-call system in place) - Must be able to use public transportation when attending various meetings or making home visits. - Must have a commitment to work from a strength-based and/or youth development and trauma informed perspective. - Must have a commitment to GSS models of practice including Sanctuary and ACS principles to promote permanency, safety, and well-being. - Must be physically able to climb stairs when an elevator is not available - MST certified (can be trained when hired)
Location : Name Comm. Care Coord - Health Services
Job Locations US-NY-Bronx
We are looking for a dynamic and compassionate Spanish Speaking Care Coordinators to work with us. In this role you will guide program enrollees and their caretakers (legal guardians) through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes.   Good Shepherd Services is a leading youth development, education and family service agency with more than 80 programs that serve over 30,000 children, youth and families each year. We give vulnerable youth in New York City the opportunity to take ownership of their future. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!   Reports to: CARE MANAGER SUPERVISOR, HEALTH SERVICES    Location: Bronx, New York 10453   Hours: 35 hours, Non-Exempt   Major Duties of Bilingual Spanish Care Coordinators: - Obtains required Care Management enrollment consents from the individual or legal guardian - Completes initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s most appropriate level of care management.   - Responsible for the overall management of the patient’s Individualized Plan of Care.  Through the creation of an Individual Plan of Care the Care Manager is able to: - Coordinate the enrollee’s provision of services including as per their acuity level.  - Support adherence to treatment recommendations - Monitor and evaluate a patient’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate.   - Meets client contact requirements (keeping in mind that caseloads may be “blended”): - Care Managers serving children will be required to have some face-face visits on a consistent schedule as per the mandates of their acuity level (high, medium, or low).  - Meets Care Management documentation requirements in a timely and accurate manner by effectively utilizing designated Care Management Portal (Medicaid Analytics Performance Portal; MAPP) and Electronic Health Records (EHRs) as needed - Functions as an advocate for clients within the agency and external service providers - Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences - Educate the child/caregiver on care of chronic conditions, immunization, screening and other preventive interventions.   - Helps clients to obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others.  - Effectively communicates and shares information with the individual and their families and other caregivers with appropriate consideration for language, literacy and cultural preferences. - Conducts care planning meetings/conferences and serves as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care - Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services - In the event of hospital admissions, actively engages in the discharge planning process ensuring that the patient has all recommended post discharge services in place prior to discharge - Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Manager position - Ensure that child has periodic evaluations and follow up treatment for dental, vision and hearing care, following Medicaid EPSDT guidelines - All other duties, as needed   Qualifications: Education and/or credential requirements are determined by children’s acuity level and requires one or more of the following: - Bachelors Required  - Experience as a Case Manager; Case Planner; Care Coordinator in the social service arena. - Experience with Child Welfare and/or Foster Care is helpful - Bilingual Spanish is required  The candidate must possess the following Experience: - Relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services. - Care Coordinators serving high acuity enrollees will be required to have demonstrated knowledge and understanding of the needs of such children and their families as evidenced by additional years of experience, education, or training. - Care Coordinators assigned to children who have medical fragility must have extensive experience in coordinating their care - Experience providing service coordination and information, linkages, and referrals for community-based services.  
Location : Name Comm. Care Coord - Health Services
Job Locations US-NY-Bronx
We are looking for a dynamic and compassionate Care Coordinators to work with us. In this role you will guide program enrollees and their caretakers (legal guardians) through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes.   Good Shepherd Services is a leading youth development, education and family service agency with more than 80 programs that serve over 30,000 children, youth and families each year. We give vulnerable youth in New York City the opportunity to take ownership of their future. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!   Reports to: CARE MANAGER SUPERVISOR, HEALTH SERVICES    Location: Bronx, New York 10453   Hours: 35 hours, Non-Exempt   Major Duties of Care Coordinators: - Obtains required Care Management enrollment consents from the individual or legal guardian - Completes initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s most appropriate level of care management.   - Responsible for the overall management of the patient’s Individualized Plan of Care.  Through the creation of an Individual Plan of Care the Care Manager is able to: - Coordinate the enrollee’s provision of services including as per their acuity level.  - Support adherence to treatment recommendations - Monitor and evaluate a patient’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate.   - Meets client contact requirements (keeping in mind that caseloads may be “blended”): - Care Managers serving children will be required to have some face-face visits on a consistent schedule as per the mandates of their acuity level (high, medium, or low).  - Meets Care Management documentation requirements in a timely and accurate manner by effectively utilizing designated Care Management Portal (Medicaid Analytics Performance Portal; MAPP) and Electronic Health Records (EHRs) as needed - Functions as an advocate for clients within the agency and external service providers - Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences - Educate the child/caregiver on care of chronic conditions, immunization, screening and other preventive interventions.   - Helps clients to obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others.  - Effectively communicates and shares information with the individual and their families and other caregivers with appropriate consideration for language, literacy and cultural preferences. - Conducts care planning meetings/conferences and serves as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care - Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services - In the event of hospital admissions, actively engages in the discharge planning process ensuring that the patient has all recommended post discharge services in place prior to discharge - Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Manager position - Ensure that child has periodic evaluations and follow up treatment for dental, vision and hearing care, following Medicaid EPSDT guidelines - All other duties, as needed   Qualifications of Care Coordinators  Education and/or credential requirements are determined by children’s acuity level and requires one or more of the following: - Bachelor's Degree Required - Experience in Case Management;Care Planning; Care Coordination in social service arena preferred.  - Experience with Child Welfare practices preferred  - Candidates with Master's or LPN License are also welcome to apply - Bilingual Spanish speaking candidates highly encouraged to apply.  The candidate must possess the following Experience: - Relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services. - Care Coordinators serving high acuity enrollees will be required to have demonstrated knowledge and understanding of the needs of such children and their families as evidenced by additional years of experience, education, or training. - Care Coordinators assigned to children who have medical fragility must have extensive experience in coordinating their care - Experience providing service coordination and information, linkages, and referrals for community-based services.  
Location : Name Program Evaluation and Planning
Job Locations US-NY-New York
The Program Evaluation and Planning (PEP) Department partners with programs to promote the use of data to intentionally learn, improve and innovate, in order to provide the most effective and impactful services to the participants we serve. The PEP Asssistant Director (Youth and Family Well-Being) leads a team of program evaluation and planning staff that work with youth and family well-being programs (eg., Foster Care, Prevention, Youth Justice, Residential, Supportive Housing and Domestic Violence programs).   Reports to:      Vice President, Program Evaluation & Planning Location:         305 7th Avenue, New York, NY 10001 Hours:             35 Hours/Week; Exempt             Major Duties: - Program Evaluation & Planning Practices - Oversee the ongoing development and implementation of a continuous quality improvement process for all relevant programs - Coordinate the ongoing development of innovative approaches to engage participants and communities in program planning and evaluation - Provide guidance to program analysts in advanced data analysis and outcomes evaluations, including data management options, qualitatitve and quantitative data analysis and data visualization methods - Promote the use innovative methods of meeting design and participatory activities - Lead efforts to use data for advocacy purposes - Contribute knowledge of emerging trends from evaluation and program-related fields to help advance and innovate work being done in PEP and within programs - Oversee the use and advancement of databases and information systems - Support data integrity and quality - Guide and support program analysts in preparing to transition a program into Salesforce, roll-out the system to new users, update the system as needed and create reports - Partner with program analyst and IT to continuously identify ways to improve the use of Salesforce - Oversee the standardization of consistent tracking of agency-wide outcomes and data elements - Provide supervision within an anti-racist and trauma-informed framework - Intentionally coach supervisees to develop and advance professional development goals - Partner with other PEP supervisors and VP to ensure alignment and continual improvement of supervisory practices - Promote cross-team collaboration, learning & skill-building - Collaborate closely with other PEP supervisors and VP to align practices, systematically communicate and maintain an awareness of PEP’s overall work - Promote specific practices of cross-team and cross-role sharing to adopt strong practices, innovate and enable continuous learning - Co-facilitate and/or lead departmental meetings, workgroups, workshops, etc. - Partner with other PEP Assistant Director and VP to perform cross-agency data analyses and impact evaluation - Coordinate data collection/analysis to aggregate total number of participants served across all programs - Identification of annual goals and progress towards them - Lead programs through a continuous quality improvement process - Develop user-friendly reports to engage program staff - Guide programs in learning from data to strengthen practice via hosting participatory, action-oriented conversations around data at meetings with program staff - Partner with program in implementing and measuring data-informed improvements - Partner with other Support departments, such as Grants, Compliance & Risk Management, Medicaid Strategy & Compliance to align quality improvement, impact and compliance efforts   Qualifications: - Bachelor’s Degree required - Supervisory experience required - Experience in program evaluation/continuous quality improvement in a non-profit setting - High level of competency in quantitative and qualitative evaluation approaches - Significant experience using Excel or statistical packages (eg, SPSS or R) to manipulate and analyze large sets of data - Strong skills in data visualization and presentation. - Experience using internal or external databases to track data and outcomes, eg Salesforce, Evolv, Connections - Experience producing and sharing data reports - Understanding of and commitment to anti-racist evaluation practices and approaches - Knowledge of child welfare, housing, and domestic violence systems, practices, outcomes and standards - Experience working in the direct practice field of youth and family development preferred - Commitment to providing impactful services to participants - Enthusiasm for collaboration and frequent teamwork; strong interpersonal skills, friendly and responsive - Strong written, verbal, and visual communication skills - Strong task management and prioritization skills - Love of data and passion for learning - Creativity and bold leadership
Location : Name Green House
Job Locations US-NY-Bronx
Good Shepherd Services is seeking a results driven, energetic, and compassionate team player who will exercise bold leadership as the overall Director. In the context of youth-centered, family-focused practice to promote safety, permanency and well-being, the Director will manage a multi-disciplinary team to oversee group life and direct and manage efficient case management and clinical services in an 8 bed, 24/7 Hard-to-Place Plus adolescent male Group Residence.   The Progam Director will continuously monitor and assess program strengths and opportunities and have a strong working collaboration across all departments within the program, support departments, and external entities such as ACS and OCFS. He/She will develop and apply strategies and bring innovation to assure program performance measures are met, elevating best practices in the program and utilize clinically sound, trauma-informed, evidence-supported/based therapeutic modalities. The Director will ensure services and documentation are being fulfilled and consistent with Good Shepherd Services’ philosophy and within city and state mandates. He/She is responsible for the overall good functioning of the program including residential life, social work, psychiatry/psychology, recreational, case planning, educational, and mentoring services. The Director will lead his/her team to be responsive to the needs of the youth, family and program and collaboratively supervise the Site Director and Social Work Supervisor to fulfill the goals and objectives of the program and to implement the agency’s strategic directions and mission.   Program Director Reports to:    Vice President, Residential Juvenile Justice and Child Welfare programs   Program Director Location:     2190 University Avenue, Bronx, NY 10453   Program Director Hours:             35 Hours/Week; Exempt   Program Director Major Duties: - Integrate high-quality residential life and social service practice, utilizing trauma-informed evidence-based and evidence-informed models and ensure on-going development, fidelity and adherence to these best practices throughout the Group Residence to maintain a therapeutic milieu. - Lead an inter-disciplinary team to formulate case conceptualization, planning and recommendations and assure clinical, case practice, educational and mentoring needs of the residents are being met as part of the therapeutic milieu. - Ensure all City and State Social Services mandates and regulations are communicated to and followed up by all team members in each department. - Work closely with ACS Children’s Center/Office of Placement to review and approve referrals and intake; coordinate intake efforts within the program 24/7, structuring and supporting an on-call schedule. - Respond to significant incidents and collaborate with the ACS Office of Shared Response on necessary measures to assure adequate response and oversight. - Oversee and monitor the creation and implementation of a therapeutic program milieu by integrating trauma-informed practices, Youth and Family Development, Improved Outcomes for Children, Preparing Youth for Adulthood, Case Management, The Sanctuary Model, the Missouri Approach, and other models that focus on quality services for youth and family. - Promote permanent connections, including reunification, foster boarding home placement, adoption and alternative permanent living arrangements. - Liaise with Psychiatrist and Psychologist and other specialists. - Oversee and monitor consistent and continuous service planning and care to best meet individualized identified needs of youth and family. - Oversee that mandated paperwork and recordkeeping remains in compliance with ACS, OCFS and GSS Program Evaluation and Planning Dept. - Assist with stabilization, respite and crisis management and provide on-call services throughout the evenings and weekends, when necessary. - Directly supervise the Site Director and collaborate closely with him/her to ensure a safe, functional treatment milieu. - Facilitate rich and robust program team, treatment team meetings and other relevant meetings to assure integration of social services within the overall therapeutic milieu. - Provide ongoing support to the Social Services team the collaboration with the Social Work Supervisor, the Site Director and the Residential Life Supervisors regarding systemic, case work and clinical issues. - Collaborate closely with Division Director and Residential Leadership team to ensure close communication and collaboration between all disciplines within the team. - Meet regularly with Division Director and Residential Leadership team to ensure overall effectiveness, integration and integrity of Residential Services delivery and around intake issues and decisions. - Participate in periodic assessment of Social Services and overall program for purposes of program planning and development. - Work in conjunction with the Division Director, Residential Leadership and Division Director of Health Services to update all agency policies to ensure compliance with state and local directives, and to maximize utilization of Medicaid managed care mechanisms. - Participate with Program Evaluation and Planning Department (PEP) in fulfillment of the program evaluations processes, including documentation/collection, development and monitoring of program data in Connections and outcomes. - Lead the implementation of the Missouri Approach within the program and collaborate closely with the Senior MYSI Consultant. - Lead the implementation of the Sanctuary Model of trauma-informed practice within the Residential programs. - Encourage and advance the use of the Sanctuary Model tools: safety plans, community meetings, psycho educational groups, team meetings, red flag - reviews, treatment planning conferences (or similar), and self-care in the program to create a non-violent and trauma sensitive culture. - Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into the daily practice to ensure quality care and an effective work environment - Utilize Sanctuary Model principals in the supervisory practice. - Perform other duties as assigned. Program Director Qualifications: - Master's Degree Required - New York State Licensed (LMSW; LCSW OR LMHC) Required  - Significant experience in child welfare working with youth in residential setting and their families. - Minimum of 5 years supervisory experience with exceptional managerial skills. - Bilingual English/Spanish preferred. - Excellent interpersonal, communication and writing skills required. - Exceptional organizational skills with a key attention to detail required. - Must be a team player with strong people skills that promote a collaborative work environment. - Must have a strong working knowledge of standards of practice within ACS and OCFS child welfare system. - Must have strong expertise in CNNX (Connections) and other industry supported tracking systems. - Computer proficiency, particularly with MS Office. - Proficiency in managing multiple priorities and achieving project deadlines, while maintaining flexibility and adjusting priorities as needed. - Must have a commitment to work from a trauma-informed, strength-based and youth and family development perspective. - Ability to complete and maintain certification in the program’s chosen behavior management/de-escalation method. - Ability to use public transportation to travel throughout New York City.
Location : Name Green House
Job Locations US-NY-Bronx
Title:    Social Work Supervisor, LMSW - Residential Youth Program Reports To: Program Director Location:2190 University Avenue, Bronx NY 10453 Hours: 35 Hours/Week; Exempt   Job Summary:In the context of youth-centered, family-focused practice to promote safety, permanency, well-being, and to reduce the length of stay in Foster Care, the Social WorkSupervisor provides comprehensive leadership and oversight of casework practice in Good Shepherd Services’ Eight bed male adolescent Hard to Place Plus Group Home Residence. The Social Work Supervisor is responsible for the direct oversight of program Social Services team and monitoring all aspects of their job duties and tasks. The Social Work Supervisor is also responsible for assessing training needs, professional development, and high-quality case work practice integration. The Social Work Supervisor will ensure all case management services are being fulfilled and consistent with Good Shepherd Services’ philosophy and within city and state mandates. Major Duties of Social Work Supervisor (LMSW): • Supervise social service staff (including Social Worker, Case Planner, Permanency Specialist, and Behavior Specialist). Provide weekly individual and group supervision, including clinical supervision, and on call availability. • Transmit to all social services staff agency directives and contractual mandates and ensure that such directives and regulations are being met. Ensure social service staff has appropriate external supports and supplies necessary to effectively execute tasks. • Ensure all ACS standards to promote community re-entry, permanency, safety, and well-being are met. • Lead the implementation of CFTSS services and the transition to Medicaid Managed Care in collaboration with treatment team, health services, PEP, Medicaid Strategy & Compliance and other GSS departments. • Oversee maintenance of and approve case records and appropriate statistics in conformity with all mandates. • Lead program efforts to maintain high PAMS ratings. • Collaborate closely with the Site Director, Program Director and Health Services to ensure close communication and collaboration among all disciplines within the team, including with psychiatry and DOE teachers. • Convene, participate in/chair treatment team and other meetings as required. • Assure case planners are fully equipped to conduct home visits with families/significant others of youth after admission for observation, monitoring purposes and to facilitate reconciliation, reunification, and permanency. • Monitor case planners’ calendars and assist with organized planning to ensure compliance with all contact requirements and paperwork timeliness – including, but not limited to, case work contacts, FASP, PHR, PYA completion and submission, AWOC procedures are being followed appropriately, and diligent efforts are being made by case planner to assure high quality case planning practice. • Provide a detailed review of weekly case work contacts, cross-reference in CNNX and provide feedback to case planners on the outcome of the review. Complete monthly supervisory notes and review of each case monthly. • Work closely with ACS Office of Placement to review and approve referrals and intake; coordinate intake efforts within the department 24/7, structuring and supporting an on-call schedule. • Participate in Service Plan Reviews and Family Team Conferences as required to provide comprehensive, inclusive, holistic, and integrative assessment, treatment, and re-entry/permanency planning. • Participate in the education of youth and family on the importance of permanency and reunification, as well as how caring adults can facilitate normative development. • Participate in educating parents/caregivers on the impact of trauma, abuse/maltreatment of their children/youth. • Serve as expert in the assessment, treatment, and environmental interventions pertaining to domestic violence for both the abused and the abuser. Ensure that all social service staff are skilled in this area of practice. • Oversee and monitor consistent and continuous service planning and care to best meet individualized identified needs of youth and family. • Coordinate and supervise intake, in collaboration with treatment team members, to insure effective intake process and maintenance of census. • Meet regularly with Program Director and other program leadership to ensure overall effectiveness, integration, and integrity of programs. • Participate with Program Director in periodic assessment of social service and overall program for purposes of program planning and development. • Participate in hiring, performance evaluation, and termination of social service staff. • Assess and identify in-service training needs of social service staff and, where appropriate, serve as a resource person in providing training. • Attend appropriate central administration meetings. • Serve as liaison to ACS, courts, and other appropriate community agencies. • Oversee the implementation of instruments such as a Mental Health Screening Tool and Trauma Assessments by Social Service Team and ensure resulting data are appropriately communicated and used in work with participants. • Collect and enter selected assessment data into Evolv or other Agency databases for tracking and monitoring purposes. • Participate with Program Evaluation and Planning Department (PEP) in fulfillment of the program evaluation processes, including documentation/collection, development and monitoring of data in Connections and other relevant databases. • Support the implementation of the Missouri approach to group treatment. • Lead the implementation of the Sanctuary Model of trauma-informed practice within the unit. • Encourage and advance the use of the Sanctuary Model tools; safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the program to create a non-violent and trauma-sensitive culture. • Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. • Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. • Utilize Sanctuary Model principals in the supervisory practice. • Perform other duties as required.   Qualifications of Social Work Supervisor •Master's in Social Work Required AND NYS LMSW Must have direct proven experience in Child Welfare; Proven knowledge/experience with Administration for Children Services (ACS). Working knowledge of Family Foster Care Programming    • Must have excellent written and verbal communication skills to maintain required documentation. • Must be able to use public transportation systems, including subways and busses to attend various meetings and make home visits. • Be able to climb stairs when an elevator is not available. • Must attend mandated Safe Crisis Management (SCM) intervention technique trainings. • Highly encouraged to complete and pass all components of required physical intervention training. • Bilingual English/Spanish preferred. • Must have knowledge of Connections and Microsoft Suite. • Must have ability to work a flexible schedule when needed including some evenings, weekends and holidays. • Must have a commitment to work from a strength-based, youth and family development, and trauma-informed perspective. General Requirements: All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.
Location : Name McLaughlin East Harlem Residence
Job Locations US-NY-New York
Working as a part of the treatment team, the Arts Therapist provides a therapeutic atmosphere in which program participants are enabled to work creatively on small, short-term art projects.   Reports to: Program Director or Social Services Supervisor, McLaughlin East Harlem Residence (MEHR)   Location:   55 East 110th Street, New York, NY 10029   Hours: up to 21 Hours Week/ Non-Exempt (12pm to 8pm)   Major Duties Art Specialist/Therapist- - Plan and implement the art program. - Purchase and order approved art supplies in accordance with budget. - Maintain all art supplies and equipment. - Entering data into Salesforce - locate and leading local community arts projects - Communicate to security and social service staff pertinent observations regarding the performance of participants during art activities. - Promote appropriate behavior and attitude of residents while they are involved in art activities. - Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, roundtable meetings, Service Plan Reviews, and self-care in the department/program to create a non-violent and trauma-sensitive culture. - Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. - Create a therapeutic and non-competitive atmosphere in which residents can: learn a new skill, learn to complete projects, be creative, share with peers and adults, and relax and have fun. - Assist with Case Planning needs—home visits, court appearances, escorting youth to appointments. - Perform other duties as assigned.  Qualifications of Art Specialist/Therapist - Bachelor’s degree and three years teaching experience in a classroom setting in the creative arts. - Demonstrated competence in verbal, written, organizational and prioritization skills. - Proven client sensibility and ability to communicate effectively with staff on all levels. - Capability to transition easily between working independently with a high degree of self-initiative and contributing as part of a team. - Participate in creating a safe and therapeutic milieu. - Effective in conflict resolution and crisis intervention techniques and practices. - Must be flexible to work during hours participants are available (some evening and weekend hours). - Must have a commitment to work from a strength-based, youth and family development and trauma-informed perspective.     General Requirements: All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.   Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.  We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.   
Location : Name McLaughlin East Harlem Residence
Job Locations US-NY-New York
As a member of a multidisciplinary team, the Family Specialist is responsible for providing a full array of counseling, case management and advocacy services to family residents of the McLaughlin East Harlem Residence, a 51-unit residence that serves young women, men, and families who have aged out of the foster care and/or juvenile justice systems.  The residence provides them with access to services, programs, and community supports that will empower them to become creative, caring, purposeful, responsible, and self-sufficient adults.Reports To:       Social Work Supervisor, McLaughlin East Harlem Residence      Location:                  55 East 110th Street, New York, New York, 10029   Hours:           40 Hours/Week; None-Exempt   Major Duties of Family Specialist/Case Planner  - Oversee the diverse case management needs of approximately 15 family residents funded through DOHMH/NYNY3. - Responsible for providing follow up aftercare services for one year to all NY3 families moving on from MEHR, including phone, email and/or in person contact every three months. - Work with family residents to develop and implement individualized service plans and goals based upon the specific service needs of the family resident. - Ensure that family residents are meeting the expectations of their contract and support them as they develop life and work skills. - Assist family residents in making referrals to appropriate providers for housing, educational and vocational services. - Assist in the completion of NYCHA, Mitchell Lama, Housing Connect and other housing applications for all families serviced. - Serve as a liaison between families, MEHR, and ACS as necessary. - Provide advocacy and referral to entitlements, shelter, legal assistance, medical, mental health and other emergency needs, as well as referrals for on-going follow-up needs. - Provide direct service, including individual and group counseling to residents on an as needed basis. - Facilitate bimonthly Women’s Group and/or Parenting Journey workshops. - Responsible for keeping progress notes and writing letters as well as keeping appropriate case records and maintaining accountability to funding sources. - Responsible for collaborating with the Educational/Vocational program staff and staff from the various training programs in which the family residents participate. - Responsible for assisting family residents to develop healthy and appropriate recreational and social skills, budget management, etc. - Participates in meetings with DOHMH contract manager and auditors when site visits are conducted and providing information and/or feedback for follow up if a corrective action plan is necessary. - Participate in casework, supervisory, and staff meetings. - Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture. - Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. - Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.    Qualifications of Family Specialist/Case Planner       - Bachelor's Degree Requierd - Minimum of two years experience working in a residential settings with young adults.  - Understanding of the special needs of families and a sensitivity to ethnic and cultural diversity. - Must be able to communicate clearly and advocate on behalf of family residents. - Flexible hours to insure access and availability. Some weekends and evenings as necessary.  Position in Onsite  - Must have a commitment to work from a strength-based, youth development and trauma-informed perspective.  
Location : Name North Bronx Family Service Center
Job Locations US-NY-Bronx
The North Bronx Program is a family support prevention program for families facing challenges which can impact the ability to parent their children. This program uses the Solution-Based Casework model of practice to provide comprehensive services for families.   Reports To:          Supervisor Location:                  2471 Morris Ave. Bronx, NY 10468 Hours:              35 hours (Exempt)   Our superstar Social Work candidate is: - Passionate about providing high quality services to families in child welfare within Community Districts 4 & 5 in the Bronx. - A lifetime learner, continuously developing your clinical skills - Dedicated to modeling strength-based, trauma-informed practice with families and colleagues. - Committed to the Good Shepherd Services mission, vision and values, and possesses cultural humility.   Major Duties of Social Work include: - Provide home-based and on-site individual, family, and group counseling, as well as short-term crisis intervention, including advocacy and outreach for designated caseload of twelve (12) families. - Engage families immediately upon referral, at times participating in Administration for Children’s Services (ACS) Child Safety Conferences. - Implement and integrate the principles and procedures of Solution-Based Casework (SBC): assessment, family and individual level outcomes, action plans, and documentation and celebration. - Handle case-related crises with professionalism, urgency, and care, including incidents involving reports to the State Central Registry. - Conduct screenings and assessments for substance use, mental illness, and child safety and well-being, including assessing caregiver capacity, home environment and conditions, discipline methods, etc. - Integrate the practices of SBC into every counseling session. - Ensure every child has been seen and properly assessed every month. - Provide appropriate casework contacts to meet the needs of the families; minimally twice a month. - Represent participant needs, concerns, and perspectives at all required ACS and GSS meetings and trainings.   Administrative and Advocacy Role: - Collaborate closely with ACS, service providers, schools, medical and mental health clinics, and other resources serving family members. - Provide consultation to and collaborate with Family Workers as needed to ensure high quality services to families. - Collaborate with ACS Family Services Unit (FSU) staff, Family Court Legal Services (FCLS) staff and other service providers in making safety decisions. - Attend and participate in Family Court hearings for families involved with ACS FSU. - Facilitate referrals to alcohol and substance abuse treatment facilities, mental health treatment providers, and other service providers, including escorts to appointments as needed. - Participate in case consultation, continued SBC training, and the SBC certification process. - Prepare and maintain FASP documentation, monthly statistical reports, and case work notes in adherence with agency policy. - Provide Court reports as needed to inform as to families’ progress or lack of progress in achieving outcomes. - Maintain appropriate utilization of state and city databases including PROMIS and Connections, as well as other agency databases as needed.   Qualifications of Social Work - MSW or related Master’s degree requires (Mental Health Counseling or Art Therapy degrees considered) - Child welfare experience preferred - Bilingual - English/Spanish preferred - Must have strong organizational, interpersonal, and counseling skills - Must be able to work at least 2 evenings per week to accommodate working families’ schedules - Must have strong inquiry skills and ability to seek and share internal and external best practices - Must have a commitment to work from a strength based, trauma-informed & youth and family development perspective - SBC trained and/or SBC certified a plus  

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