Good Shepherd Services

Conference Scheduler -(Admin)

Location : Name Belmont Family Service Center
Location : Location US-NY-Bronx
Job ID
USD $40,000.00/Yr.
USD $45,000.00/Yr.

About Us



Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.




Candidates hired in this position will work in person but will have the flexibility to work remotely when program need allows


The Conference Scheduler performs and coordinates all administrative duties related to family team conferences involving families enrolled in the Bronx prevention program, along with front desk administrative duties to support overall program needs.   The Conference Scheduler works closely with the Conference Facilitator to ensure that conferences meet program mandates. 

Reports To:                        Conference Facilitator

Location:                            685 East 187th St, Bronx, NY  

Hours:                                 35 Hours/Week; Non-Exempt

Major Duties of Conference Scheduler:

  • Submits a monthly tracking list of all conferences due to the Conference Facilitator and Program Supervisors.
  • Completes and submits required documents to ACS to request and schedule conference.
  • Reserves space for each conference and prepares the space with needed material in advance of the conference.
  • Ensures timely notification is sent to all conference participants and identified supports in advance of each conference.
  • Assists Case Workers and Social Workers with reminder calls to conference participants and identified supports.
  • Submits accurate and timely documentation of all contacts and correspondences related to conference activity into Connections and PROMIS database systems.  
  • Greet and welcome visitors and participants to program site.
  • Notify staff of participants coming for appointments.
  • Answer and direct calls while covering the front desk.
  • Distribute petty cash and metro cards to staff and participants as directed.
  • Ensure reception area is a safe and welcoming space.
  • Attend and participate in program staff meetings, as well as related agency and external training as appropriate.
  • Perform other duties as assigned.

Qualities Sought:

  • Works to create and support a respectful and collegial environment.
  • Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
  • Creates, embodies and supports a learning environment, regularly participating in training and professional development.
  • Offers and receives feedback and suggestions in a strength-based and constructive manner.
  • Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
  • Empathic, honest, genuine, professional., creative and committed to making a difference with families, in the community, and within both the program and agency.


  • Enrolled in a bachelor’s program required, Bachelor’s degree preferred
  • Bilingual in English/Spanish required
  • Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
  • At least one-year experience as an Administrative Assistant
  • Familiarity with Connections and PROMIS databases a plus.
  • Must have excellent verbal and written communication skills.
  • Ability to pro-actively problem solve
  • Solid teamwork skills
  • Excellent organizational skills and attention to detail.
  • Must have a commitment to work from a strength based, youth and family development, and trauma-informed perspective.


Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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