Good Shepherd Services

Program Director Street Outreach

Location : Name McLaughlin East Harlem Residence
Location : Location US-NY-New York
Job ID
USD $70,000.00/Yr.
USD $75,000.00/Yr.

About Us



Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.


Salary: $70,000 to $75,000


For Full Time Employees Benefits/Perks:

  • Tuition Assistance Program
  • Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
  • Healthcare Plans (Medical, Dental, Vision, and Pet Care)
  • 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
  • Candidates hired in this position will work in person but will have the flexibility to work a hybrid schedule when program need allows


The Program Director is responsible for management of the day-to-day operations of Good Shepherds Mobile Street Outreach Program, including supervision, reporting, structuring operations of the program, managing needed community connections and leading the SOP team in planning and implementing a comprehensive outreach plan.  The Program Director  will ensure services and resources to youth and young adults who are homeless, runaway, and/or at risk of becoming homeless as administered in accordance with DYCD and HUD mandates.


Reports to:             Vice President Youth & Family Well Being  

Locations:              NYC/City Wide (Mobile Van)

Hours:                    35 hours/Week, Exempt (Flexibility Day/Evening Shift)  


Our superstar candidate:

  • Passionate about providing high quality services to children and their families in need of care coordination
  • A lifelong learner, continuously developing their administrative, managerial, and clinical skills
  • Dedicated to modeling strength-based, youth development, and trauma-informed practice with staff and participants
  • Committed to providing high quality supervision with a coaching and growth mindset
  • Focused on developing all levels of staff
  • Strong focus on performance management to ensure program regularly exceeds expectations
  • Excellent strategic thinker with a growth mindset
  • Holds self and others to high standards
  • Possesses cultural humility and a commitment to the Good Shepherd Services mission, vision, and values

Major Duties:   

  • Leads the growth and development of the Mobile Street Outreach Team with Good Shepherd Services
  • Provides weekly individual and group supervision to all direct reports. (Onsite and/or in field)
  • Provides support; supervision and on call support to overnight staff as needed.
  • Provides appropriate coaching, staff development and trainings for continuous learning and development for all staff
  • Pro-actively addresses challenges with participants, staff and colleagues.
  • Works closely with supervisor to address program strengths and improvement opportunities.
  • Meets regularly with supervisor and other divisional program leaders for ongoing support and learning
  • Develops and attends trainings related to street outreach and working with at risk youth and young adults as needed.
  • Intentional and continuous collaboration with GSS support departments to deepen the coordination of services for successful outcomes.
  • Cultivates relationships with external programs and partners for effective collaboration.
  • Recruits, hires, and ensures appropriate onboarding for all levels of staff.
  • Attends regularly scheduled monthly, bi-weekly, and other scheduled meetings with funders.
  • Conducts monthly staff meetings & attends all required internal meetings.
  • Ensures departmental compliance with all regulatory mandates.
  • Frequent monitoring of database system for appropriate case load ratios and service compliance
  • Represents agency at external meetings.
  • Ensures authentic youth and young adult feedback and collaboration is embedded throughout the project
  • Ensures harm reduction-based services are provided at all levels of the program


Minimum Qualifications: 

  • Valid NYS Driver’s License Required
  • Bachelor’s degree Required
  • Masters Level Candidate Highly Encouraged to Apply
  • Five years’ experience working with youth/young adults who are homeless or at risk of homelessness; including supervisory and administrative experience required
  • Familiarity with DYCD, and HUD regulations highly preferred.
  • Experience providing Harm Reduction based services highly preferred
  • Understanding of the impact of trauma on youth and families.
  • Experience working with diverse communities and familiarity with issues affecting individuals based upon race, class, ethnicity, sexual orientation, gender expression, etc.
  • Ability to travel to different sites NYC and surrounding boroughs (Ability to use public transportation if necessary).
  • Must have excellent verbal and written communication skills;
  • Ability to work flexible hours, including evenings and weekends.

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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