Good Shepherd Services

Case Worker/Planner- (Bilingual Spanish)

Location : Name Red Hook Family Counseling
Location : Location US-NY-Brooklyn
Job ID
USD $48,000.00/Yr.
USD $50,000.00/Yr.

About Us



Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.




For Full Time Employees Benefits/Perks:

  • Tuition Assistance Program
  • Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
  • Healthcare Plans (Medical, Dental, Vision, and Pet Care)
  • 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)
  • Candidates hired in this position will work in person but will have the flexibility to work a hybrid shcedule at programs discretion 


The Case Worker will provide intensive, strength-based preventive services to families whose children are at risk of foster placement. The  Case Worker will serve as a mentor and task supervisor to Family Workers and will be have an integral role in working with new employees.



Hours:            35 Hours/Week, Non-exempt


Major Duties:

  • Conduct assessments of children and families referred by the Administration for Children’s Services (ACS), schools, other agencies and community-based organizations, or those who come in voluntarily seeking services.
  • Provide individual, family and group counseling to children and families based on a strength-based model.
  • Maintain a regular caseload in accordance with the program’s policies and procedures.
  • Provide short-term crisis intervention and concrete services including advocacy, outreach and referral for designated caseload, as well as emergencies.
  • Conduct home visits and escort program participants to appointments as needed.
  • Plan, coordinate and implement groups and social activities for children, parents and families.
  • Schedule, facilitate and/or participate in required conferences with families, community partners and ACS using the Family Team Conferencing (FTC) Model when indicated.
  • Prepare appropriate statistical reports (PROMIS), FASP recording and complete casework and group work summaries as needed.
  • Attend and participate in program staff meetings, as well as related agency and external training as appropriate.
  • Implement and integrate the principles and procedures of Solution Based Casework: assessment, family and individual level outcomes, action plans and documentation and celebration.
  • Actively participate in case consultation, continued SBC training and the SBC certification process.
  • Participate in onboarding of new staff
  • Participate in helping to plan and facilitate staff meetings
  • Attend outside meetings as a representative of the program/agency
  • Facilitate and/or co-facilitate trainings for staff
  • Participate in new initiatives and/or projects to enhance and achieve the goals of the program. Some examples might include: tracking FTC’s and FASPs; becoming a standing member on LGBTQ or TIP workgroups, etc.
  • Serve as a task supervisor to Family Worker on special projects
  • Perform other duties as assigned.


Qualities Sought:

  • Advocates prevention principles {empowerment, respect, service, education, and empathy}.
  • Ability to take on a leadership role in mentoring new employees. 
  • Ability to provide constructive feedback.
  • Works to create and support a respectful and collegial environment.
  • Creates, embodies and supports a learning environment.
  • Offers and receives feedback and suggestions in a strength-based and constructive manner.
  • Dedicated to being a team player and active contributor to the achievement the vision and mission of the program.
  • Energetic, empathic, honest, genuine, professional, creative and committed to making a difference with the families, community, program, and agency.


  • Bachelor's Degree Required in Relevant Field (Social Work; Psychology; Mental Health etc) 
  • Minimum of 2-3 years proven consistent experience providing case management services to Families/Youth in Need. 
  • Bilingual (English/Spanish) required.
  • Must be able to work two evenings per week until 8:30 p.m.
  • Excellent organizational, written, and communication skills.
  • Must be proficient in Microsoft Office.
  • Must have a commitment to work from a strength based, youth and family development perspective.

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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