Good Shepherd Services

Case Planner

Location : Name East 17th Street
Location : Location US-NY-New York
Job ID
USD $40,000.00/Yr.
USD $45,000.00/Yr.

About Us



Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.




In the context of child-centered,  the Case Planner provides family-focused practice to promote permanency, safety and well-being, and to reduce length of stay in foster care, the case planner  also provides comprehensive casework services for both youth and families.  The case planner provides all case management services and ensures that all ACS mandates are in compliance. Casework delivery is to be consistent with Good Shepherd Services’ philosophy and within city and state mandates.






Location: 337 E. 17th Street, New York, NY 10003


Hours: 40 Hours/Week; Non-Exempt (Schedule is ONSITE until advised otherwise by Manager)



  • Maintain primary case planning responsibility for 16-20 cases in collaboration with the social  worker. 
  • Establish immediate contact with families to provide information about the program.
  • Conduct required casework contacts with the child, parent, and collateral contacts (schools, service providers, medical personnel, mental health practitioners, youth development counselor and substance abuse counselors).
  • Work collaboratively with Social Worker to make assessment-based referrals as necessary to meet the needs of the child and/or parent.
  • Assess birth parent’s homes for diagnostic purposes to ensure the safety of youth and family while at home and complete home safety assessments.
  • Attend court and permanency hearings.
  • Maintain up to date case records within agency standards and complete all necessary ACS/Agency documentation including FASPs, Progress notes, Permanency Hearing reports and all other reports necessary to fulfill the function of the work.
  • Progress notes are to be completed and submitted preferably within one day of the event but no later than the end of the given week of the event.
  • Submit, PYA, FASP and Permanency Hearing Report on the internal date for review provided by the agency's compliance department.
  • Manage case load of AWOC and work collaboratively with assigned Social Worker to locate AWOC youth.
  • Develop community relationships and communicate with all collaterals, including ACS.
  • In collaboration with the primary social worker, youth development counselor, work with full treatment team, family and youth to develop the most appropriate permanency plan with emphasis on lasting family connections and/or other permanent caring connections in the community.
  • Attend and participate in treatment team meetings, service plan reviews and FTC’s; provide relevant input.
  • Maintain appropriate and relevant documentation of all contacts and events.
  • Effectively use and practice the Sanctuary Model tools such as safety plans, community meetings, psycho-education groups, team meetings, red flag reviews, treatment planning conferences and self-care in the department/program to create a non-violent and trauma-sensitive culture.
  • Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma sensitive culture.
  • Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) Framework into daily practice to ensure quality care and an effective work environment.
  • Provide coverage for Marian Hall cases when necessary.
  • Perform other duties as assigned.



  • Bachelor’s degree required. 
  • Experience working with families and adolescents in the child welfare system required. 
  • Must be able to establish working relationships with participants in need of supportive services. 
  • Must have working knowledge of Connections. 
  • Must have excellent verbal and written communication skills. 
  • Ability to work flexible hours, including two evenings. 
  • Ability to use public transportation to travel throughout New York City. 
  • Must have a commitment to GSS models of practice including Sanctuary and ACS principles to promote permanency, safety and well-being. 
  • Must have a commitment to work from a strength-based, youth development and trauma informed perspective. 
  • Bilingual English/Spanish preferred. 
  • NYS Drivers Licensed preferred. 

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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