Good Shepherd Services

Assistant Director of Program Evaluation and Planning

Location : Name Program Evaluation and Planning
Location : Location US-NY-New York
Job ID
USD $97,980.00/Yr.
USD $108,867.00/Yr.

About Us



Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.


Salary Range: $97,980. to $108,867


For Full Time Employees Benefits/Perks:

  • Tuition Assistance Program
  • Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
  • Healthcare Plans (Medical, Dental, Vision, and Pet Care)
  • 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
  • Candidates hired in this position will work in person but will have the flexibility to a hybrid schedule at Program/Management Discretion 


The Program Evaluation and Planning (PEP) Department partners with programs to promote the use of data to intentionally learn, improve and innovate, in order to provide the most effective and impactful services to the participants we serve. The PEP Asssistant Director (Youth and Family Well-Being) leads a team of program evaluation and planning staff that work with youth and family well-being programs (eg., Foster Care, Prevention, Youth Justice, Residential, Supportive Housing and Domestic Violence programs).


Reports to:      Vice President, Program Evaluation & Planning

Location:         305 7th Avenue, New York, NY 10001

Hours:              35 Hours/Week; Exempt          


Major Duties:

  • Program Evaluation & Planning Practices
    • Oversee the ongoing development and implementation of a continuous quality improvement process for all relevant programs
    • Coordinate the ongoing development of innovative approaches to engage participants and communities in program planning and evaluation
    • Provide guidance to program analysts in advanced data analysis and outcomes evaluations, including data management options, qualitatitve and quantitative data analysis and data visualization methods
    • Promote the use innovative methods of meeting design and participatory activities
    • Lead efforts to use data for advocacy purposes
    • Contribute knowledge of emerging trends from evaluation and program-related fields to help advance and innovate work being done in PEP and within programs
  • Oversee the use and advancement of databases and information systems
    • Support data integrity and quality
    • Guide and support program analysts in preparing to transition a program into Salesforce, roll-out the system to new users, update the system as needed and create reports
    • Partner with program analyst and IT to continuously identify ways to improve the use of Salesforce
    • Oversee the standardization of consistent tracking of agency-wide outcomes and data elements
  • Provide supervision within an anti-racist and trauma-informed framework
    • Intentionally coach supervisees to develop and advance professional development goals
    • Partner with other PEP supervisors and VP to ensure alignment and continual improvement of supervisory practices
  • Promote cross-team collaboration, learning & skill-building
    • Collaborate closely with other PEP supervisors and VP to align practices, systematically communicate and maintain an awareness of PEP’s overall work
    • Promote specific practices of cross-team and cross-role sharing to adopt strong practices, innovate and enable continuous learning
    • Co-facilitate and/or lead departmental meetings, workgroups, workshops, etc.
  • Partner with other PEP Assistant Director and VP to perform cross-agency data analyses and impact evaluation
    • Coordinate data collection/analysis to aggregate total number of participants served across all programs
    • Identification of annual goals and progress towards them
  • Lead programs through a continuous quality improvement process
    • Develop user-friendly reports to engage program staff
    • Guide programs in learning from data to strengthen practice via hosting participatory, action-oriented conversations around data at meetings with program staff
    • Partner with program in implementing and measuring data-informed improvements
  • Partner with other Support departments, such as Grants, Compliance & Risk Management, Medicaid Strategy & Compliance to align quality improvement, impact and compliance efforts



  • Bachelor’s Degree required
  • Supervisory experience required
  • Experience in program evaluation/continuous quality improvement in a non-profit setting
  • High level of competency in quantitative and qualitative evaluation approaches
  • Significant experience using Excel or statistical packages (eg, SPSS or R) to manipulate and analyze large sets of data
  • Strong skills in data visualization and presentation.
  • Experience using internal or external databases to track data and outcomes, eg Salesforce, Evolv, Connections
  • Experience producing and sharing data reports
  • Understanding of and commitment to anti-racist evaluation practices and approaches
  • Knowledge of child welfare, housing, and domestic violence systems, practices, outcomes and standards
  • Experience working in the direct practice field of youth and family development preferred
  • Commitment to providing impactful services to participants
  • Enthusiasm for collaboration and frequent teamwork; strong interpersonal skills, friendly and responsive
  • Strong written, verbal, and visual communication skills
  • Strong task management and prioritization skills
  • Love of data and passion for learning
  • Creativity and bold leadership

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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