Good Shepherd Services

Family Case Manager: MEHR

Location : Name McLaughlin East Harlem Residence
Location : Location US-NY-New York
Job ID
USD $45,000.00/Yr.
USD $50,000.00/Yr.

About Us



Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine mandate. All employees, volunteers and interns must show proof of vaccination upon hire.




As a member of a multidisciplinary team, the Family Specialist is responsible for providing a full array of counseling, case management and advocacy services to family residents of the McLaughlin East Harlem Residence, a 51-unit residence that serves young women, men, and families who have aged out of the foster care and/or juvenile justice systems.  The residence provides them with access to services, programs, and community supports that will empower them to become creative, caring, purposeful, responsible, and self-sufficient adults.

Reports To:            Social Work Supervisor, McLaughlin East Harlem Residence        

Location:                  55 East 110th Street, New York, New York, 10029


Hours:                    40 Hours/Week; None-Exempt


Major Duties of Family Specialist/Case Planner 

  • Oversee the diverse case management needs of approximately 15 family residents funded through DOHMH/NYNY3.
  • Responsible for providing follow up aftercare services for one year to all NY3 families moving on from MEHR, including phone, email and/or in person contact every three months.
  • Work with family residents to develop and implement individualized service plans and goals based upon the specific service needs of the family resident.
  • Ensure that family residents are meeting the expectations of their contract and support them as they develop life and work skills.
  • Assist family residents in making referrals to appropriate providers for housing, educational and vocational services.
  • Assist in the completion of NYCHA, Mitchell Lama, Housing Connect and other housing applications for all families serviced.
  • Serve as a liaison between families, MEHR, and ACS as necessary.
  • Provide advocacy and referral to entitlements, shelter, legal assistance, medical, mental health and other emergency needs, as well as referrals for on-going follow-up needs.
  • Provide direct service, including individual and group counseling to residents on an as needed basis.
  • Facilitate bimonthly Women’s Group and/or Parenting Journey workshops.
  • Responsible for keeping progress notes and writing letters as well as keeping appropriate case records and maintaining accountability to funding sources.
  • Responsible for collaborating with the Educational/Vocational program staff and staff from the various training programs in which the family residents participate.
  • Responsible for assisting family residents to develop healthy and appropriate recreational and social skills, budget management, etc.
  • Participates in meetings with DOHMH contract manager and auditors when site visits are conducted and providing information and/or feedback for follow up if a corrective action plan is necessary.
  • Participate in casework, supervisory, and staff meetings.
  • Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture.
  • Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
  • Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.


 Qualifications of Family Specialist/Case Planner          

  • Bachelor's Degree Requierd
  • Minimum of two years experience working in a residential settings with young adults. 
  • Understanding of the special needs of families and a sensitivity to ethnic and cultural diversity.
  • Must be able to communicate clearly and advocate on behalf of family residents.
  • Flexible hours to insure access and availability. Some weekends and evenings as necessary.  Position in Onsite 
  • Must have a commitment to work from a strength-based, youth development and trauma-informed perspective.


Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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