Good Shepherd Services

  • Senior Program Analyst (Foster Care)

    Location : Name Program Evaluation & Planning
    Location : Location US-NY-New York
    Job ID
    USD $66,000.00/Yr.
  • About Us


    Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!




    The Program Evaluation and Planning (PEP) team’s mission is to support program in learning from data to strengthen services.  It oversees agency-wide efforts in performance management, promoting implementation of evidence-based practices, and supporting evidence-generating activities. As a Senior Program Analyst, you would be driving this mission with the agency’s Treatment & Family Foster Care programs. Essential functions include: closely partnering with program leadership and staff on improvement efforts, making data accessible and relevant to day-to-day practice, and inspiring the use of data by all levels of staff. This position requires a passion for providing impactful services to our communities and participants, strong understanding of foster care practice and standards, interpersonal agility to build relationships with multiple levels of staff, and an enthusiasm for working in a collaborative learning environment.


    Reports to: Deputy Director, Program Evaluation & Planning


    Location: 305 7th Avenue, New York, New York 10001


    Hours: 35 Hours/Week; Exempt


    As a Senior Program Analyst, you will strategically guide quality improvement efforts:

    • Continuously assess and be aware of program performance, trends and needs to effectively support ongoing quality improvement strategies.
    • Strategize with program leadership around new and existing ACS, private funder and internal initiatives to effectively support program in tracking related outcomes and performance.
    • Maintain expertise in foster care quality improvement approaches, evaluation, best practices and emerging trends to inform your work.


    Here are some things you might do on a given day in this role:

    • Develop user-friendly reports to engage program staff
      • Design and update data collection tools.
      • Analyze and visualize data (in graphs, charts, and infographics) to tell a clear, compelling, and accurate story, and provide data in usable formats. Perform advanced data analysis and deeper dives into specific priority areas or areas of concern.
      • Integrate and align data across multiple external and internal sources.
    • Guide all levels of program staff in learning from data to strengthen services
      • Regularly communicate with program and assist staff in interpreting internal and external data (i.e., ACS data and internal Case Record Review and Participant Satisfaction Survey data) to identify performance strengths and areas in need of development.  
      • Host participatory, action-oriented conversations around data at meetings with program staff. Connect data to lived experiences of staff and participants.
    • Partner with program staff in implementing data-driven improvements
      • Guide program staff through improvement planning processes.
      • Create or modify tools (e.g., checklists, templates, forms) and assist staff in using them.
      • Perform targeted follow up to identified improvement needs.
    • Align and collaborate across team members
      • Collaborate with internal program quality improvement staff to provide effective support to program.
      • Actively participate in group supervision and closely collaborate with PEP Child Welfare Team members.
      • Contribute knowledge of trends in policy, evaluation and quality improvement fields to help advance PEP’s work.
      • Contribute to and/or lead cross-team workgroups.
    • Collaborate with ACS and advocate on behalf of programs and GSS
      • Act as a liaison between GSS and ACS, including representing GSS at COFCCA Accountability meetings, ACS workgroups, and other relevant forums. Advocate for policy changes and/or funding

    What you have:

    • Bachelor’s Degree required; Master’s Degree in Public Administration, Social Work or a related field preferred.
    • Experience working in foster care direct practice and/or foster care quality improvement
    • Commitment to providing impactful services to participants
    • Strong data management skills; understanding and love of data
    • Comfort using Excel or other statistical programs to manipulate, analyze and visualize data.
    • Enthusiasm for collaboration; friendly and responsive
    • Experience managing multiple projects and a precise attention to detail
    • Ability to synthesize information from multiple sources
    • Strong written, verbal, and visual communication skills
    • Creativity and bold leadership
    • Only candidates with cover letter will be considered


    Additional Information

    Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


    Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.


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